Management Composition

Organization & Markets

Benefits and drawbacks of Business Process Reengineering

Supervisor: Published by: Period:

Prof. Dr . Breyer-Mayländer Tobias Kiefer (Matrikel-Nr.: 164282) Wintertime Semester 2003/2004

Organization & Markets

Business Process Reengineering

Table of Contents

1 . Business Method 2 . Business Process Improvement 3. Organization Process Reengineering 3. one particular Business Process Reengineering Formally Defined a few. 2 Rethinking the Business Process 3. 2 . 1 Mixture of Jobs several. 2 . 2 Responsibility pertaining to the Workers three or more. 2 . 3 Delinearizing the method 3. installment payments on your 4 Multiple Versions of Processes a few. 2 . your five Reducing Checks and Regulates 3. 2 . 6 Extra Requirments several. 3 Advantages of BPR a few. 3. one particular Satisfaction a few. 3. two Growth of Understanding 3. several. 3 Solidarity to the Business 3. several. 4 Challenging Jobs a few. 3. a few Authority 3. 4 Risks of Reengineering 3. some. 1 Resistance from the alter 3. four. 2 Drawbacks to Organization Process Reengineering 3. 5. 3 Bigger Demands to the Workers Referrals 4 a few 7 almost eight 9 twelve 11 eleven 12 doze 13 14 14 18 14 13 15 12-15 16 18 16 18

Tobias Kiefer

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Corporation & Markets

Business Process Reengineering

Stand of Statistics

Figure 1 . 1: Business Process Version Figure installment payments on your 1: Unending Process Improvement Model Determine 3. you: Business Method Reengineering Model 4 your five 7

Tobias Kiefer

several

Organization & Markets

Organization Process Reengineering

1 . Business Process

" If you have ever continued to wait in line on the grocery store, you are able to appreciate the dependence on process improvement. In this case, the " process" is called the check-out procedure, and the reason for the process should be to pay for and bag the groceries. The process begins with you stepping into line, and ends with you receiving the receipt and leaving your local store. You are definitely the customer (you have the money in addition to come to get food), as well as the store is a supplier. The task steps will be the activities that you just and the retail outlet personnel perform to total the transaction. In this simple example, we certainly have described a small business process. Imagine other business processes: buying clothes from mail order companies, asking for new cell phone service from your telephone organization, developing new products, administering the social secureness process, creating a new home, etc . Business processes are merely a set of activities that enhance a set of advices into a set of outputs (goods or services) for another person or procedure using people and equipment. We all perform them, with one time or another try to be00 customer or perhaps supplier. You might see business processes pictured as a pair of triangles as shown beneath. The purpose of it is to specify the supplier and process inputs, the process, as well as the customer and associated results. Also shown is the opinions loop via customers. " [1] [Six Sigma Software, BPR Online Learning Center]

Figure 1 ) 1: Organization Process Style [Six Sigma Software, BPR On the net Learning Center]

Tobias Kiefer

4

Organization & Markets

Business Process Reengineering

2 . Business Process Improvement

" Bettering business procedures is extremely important for businesses to remain competitive in today's marketplace. Over the last 10 to 15 years companies had been forced to enhance their business techniques because we all, as clients, are strenuous better and better product or service. And if do not receive whatever we want from a single supplier, we certainly have many others to pick from (hence the competitive issue for businesses). Many companies started out business method improvement having a continuous improvement model. It attempts to comprehend and gauge the current method, and make performance advancements accordingly. The figure under illustrates the essential steps. You begin by recording what you do today, establish a way to gauge the process depending on what the clients want, the actual process, measure the results, and then identify improvement opportunities depending on the data you collected. Afterward you implement method improvements, and measure the functionality of the new process. This loop repeats...

References: [5] Six Sigma Software, BPR Online Learning Center http://software.isixsigma.com/offsite.asp?A=Fr&Url=http://www.prosci.com/intro.htm

[6] Sludge hammer, Champy, Reengineering the Corporation, 2001, page thirty five

[7] Sludge hammer, Champy, Reengineering the Corporation, 2001, page 107

[8] Hammer, Champy, Reengineering the Corporation, 2001, page 54

[9] Sludge hammer, Champy, Reengineering the Corporation, 2001, page 55

[10] Sludge hammer, Champy, Reengineering the Corporation, 2001, page 55

[11] Hammer, Champy, Reengineering the Corporation, 2001, page 56

[12] Hammer, Champy, Reengineering the Corporation, 2001, page 55

[13] Hammer, Champy, Reengineering the Corporation, 2001, page 56

[14] Hammer, Champy, Reengineering the Corporation, 2001, page 56

[15] Sludge hammer, Champy, Reengineering the Corporation, 2001, page 57

[16] Sludge hammer, Champy, Reengineering the Corporation, 2001, page fifty eight

[17] Hammer, Champy, Reengineering the Corporation, 2001, page 59

[18] Hammer, Champy, Reengineering the Corporation, 2001, page sixty two

[19] Hammer, Champy, Reengineering the Corporation, 2001, page eighty

[20] Hammer, Champy, Reengineering the Corporation, 2001, page seventy four

[21] Sludge hammer, Champy, Reengineering the Corporation, 2001, page seventy four

[22] Hammer, Champy, Reengineering the Corporation, 2001, page seventy four

[23] Sludge hammer, Champy, Reengineering the Corporation, 2001, page 221

[24] Hammer, Champy, Reengineering the Corporation, 2001, page 221

[25] Cartland, Business Operations 542, 98, sample. doctor, page 7 www.bus.iastate.edu/hndrcksn/MIS503/sample.doc

[26] Cartland, Organization Administration 542, 1998], test. doc, site 7 www.bus.iastate.edu/hndrcksn/MIS503/sample.doc

[27] Sludge hammer, Champy, Reengineering the Corporation, 2001, pages seventy five, 76

[28] Hammer, Champy, Reengineering the organization, 2001, webpage 77